01Infrastructure Automation & Auto-Remediation
MONITOR→DETECT→GOVERN→EXECUTE→VERIFY→REPORT
- The problem
- Infrastructure alerts still trigger manual operational work: investigation, a remote session, remediation, documentation, escalation — across monitoring, ITSM and endpoint tooling, by several teams.
- What I do
- I connect monitoring, ITSM, orchestration and endpoint tooling into governed automation workflows — so an alert triggers the right remediation, verification and documentation without a person working every step.
- Outcome
- Repetitive operational work moves out of the NOC/L2/L3 queue into an automated workflow — with change governance, diagnostics and an audit trail built in.
As built: Zabbix alert → webhook → ServiceNow change → BigFix → endpoint remediation → verified result → work note
02Automation & Identity
- The problem
- Every hire, leaver and access change is a ticket someone works by hand — across several systems, by several teams.
- What I do
- I automate the identity lifecycle end to end — directory, licensing, mailboxes — and put a self-service front on it.
- Outcome
- Requests run without an engineer in the loop: faster, consistent, auditable.
03Integration & Systems
- The problem
- Data lives in systems that don't talk, so people re-key it, export it, and reconcile it by hand every cycle.
- What I do
- I build the integrations and pipelines between them — APIs, databases, reporting — running unattended on a schedule.
- Outcome
- The manual hours disappear; reporting reads from live, structured data instead of spreadsheets.
04Infrastructure & Platforms
- The problem
- The platform grew one urgent fix at a time. Every customer or environment is a snowflake, and changes are risky.
- What I do
- I extract the patterns into a governed, reusable platform — shared engines, credential handling, change control.
- Outcome
- New environments become configuration instead of projects, and operations become explainable to an auditor.